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The Morehead Water and Sewer Department provides water and sewer utility services
to approximately 5,200 customers. The minimum water and sewer bill is currently
$26.10 per month for the first 2000 gallons of water. Rates for consumption after
the minimum of 2000 gallons is provided below. The drinking water is tested each
day for quality and meets all state and federal requirements.
Basic Information
WATER CONSUMPTION 0-2,000 Gallons (Monthly) $12.00
All over 2,000 Gallons $6.00 (per 1000 gals.)
SEWER CONSUMPTION 0-2,000 Gallons (Monthly) $14.10
All over 2,000 Gallons $7.05 (per 1000 gals.)
SOLID WASTE 0-1 Roll Out Cart $19.00/month
Identity Theft Precautions...5/1/09
In the wake of increasing cases of identity theft the Morehead City Water Department
will begin immediately implementing the following steps in order to protect our current
and future customers:
1. Any individual opening new service or transferring current service must produce one (1)
form of current identification. This form must contain a photograph of the applicant.
Faxed or mailed applications must include copies of identification also. Any customer
that faxes or mails their information must appear in our office within seven (7) days of the
application date to verify their identity. If they do not appear in our office within seven (7) days
of the application date, the utility service will be discontinued until the applicant complies.
If within 30 days, after service disruption, the applicant does not appear the service account will
be closed.
2. Any account changes and inquiries must be done by the account holder(s) only. The customer must
provide the last four (4) digits of their social security number and/or their driver's license number.
If these forms of identification cannot be provided then no information can be changed or released.
User Deposits
All applicants for city water shall make a deposit to secure payment for water service.
Residential and commercial shops with three-quarter-inch meters shall provide a minimum deposit
of $100.00, plus a $30.00 Service Fee. The individual in whose name the deposit is made shall
be responsible for payment of all bills incurred with the services furnished. The deposit receipt
is non-transferable and is not negotiable. The receipt may only be redeemed at the water
department office. When services are disconnected, and all bills are paid, the remaining portion
of the deposit will be refunded.
Removal of Groundwater Infiltration on Customer's Property
Property owners will be notified when the amount of the infiltration from their sewer service
exceeds good engineering practice (1 gal/hr/100 ft of pipe) and will be given a Notice of Violation
of Town Ordinances with a 90 day time periord to take action. Customers who do not make a timely
effort to correct the problem will be subject to enforcement actions which include a$50.00 per day fine.
* The Town will participate with the cost of the pipe replacement that removes infiltration
of groundwater as verified by the Water Department by paying the owner $2.00 per lineal foot
for the sewer pipe with a limit of $200 per property parcel for pipe replacement within the property
parcel.
* The property owner must obtain a Building Inspection Permit and have the quantity of line to
be replaced verified by the Water Department. Payment to the property owner by the Town shall
be made upon verification of the work performed to remove the infiltration of groundwater.
Water Conservation Incentive Rate Structure Policy Adopted by Resolution 1999-35, 9/14/99
Water Conservation Incentive Rate Structure includes the replacement of existing standard faucets,
showerheads, and toilets with low flow faucets, showerheads and toilets. All new homes and
commercial establishments must install low flow faucets, showerhead and toilets.
No standard faucets, showerheads and toilets are allowed in new homes or new commercial
establishments.
Credits are to be applied against water and/or sewer bills for the replacement of standard faucets,
showerheads and toilets with low flow faucets, showerheads and toilets as follows:
| ITEM |
| Replacement of faucet |
| Replacement Showerhead |
| Replacement of toilet |
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| CREDIT AMOUNT |
| $1.00 per fixture |
| $2.00 per fixture |
| $10.00 per fixture |
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Credit shall apply to utility bills after evidence satisfactory to the Town has been provided and the Town’s
representative has inspected the replacement fixture[s].
Customers that have questions or problems with their service may call City Hall, at 726-5022
ext. 112, 116 or 129 during the regular working hours between 8:00 am and 5:00 pm.
Emergency after hour calls will
be answered by calling the Police Department at 726-3131.
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